Air Peace Offers 25% Ticket Discount Over Delayed Lagos-Enugu Flight

Air Peace has offered lawyer and human rights activist Inibehe Effiong a 25 per cent discount on a one-way domestic ticket as compensation for the disruption of its Lagos-Enugu flight.

The offer follows a directive from the Nigeria Civil Aviation Authority, which ordered the airline to compensate passengers affected by the delayed flight in line with existing aviation regulations.

Effiong disclosed the development in a post on X on Wednesday, sharing a copy of an email sent to him by Air Peace’s call centre.

In the email, the airline apologised for the disruption of flight P47100 from Lagos to Enugu on September 21, 2026, and confirmed that it had approved a 25 per cent discount on a one-way ticket, excluding taxes.

“To claim the ticket, please send an email to callcenter@flyairpeace.com with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time),” the airline stated.

The compensation offer is valid for six months from the date of the email but cannot be used between December 15, 2026 and January 15, 2027.

NCAA Ordered Compensation After Investigation

The compensation followed an investigation by the NCAA into the disruption of the Lagos-Enugu flight, which was originally scheduled to depart at 6:45am.

Effiong said he arrived at Terminal One of the Murtala Muhammed Airport in Lagos at about 5:50am for the flight but was subsequently informed, along with other passengers, that the service had been delayed until 4:50pm.

According to him, the disruption caused him to miss a scheduled court appearance in Enugu State.

The NCAA later found that Air Peace had sent passengers an incorrect notification ahead of the flight instead of informing them that the service had been rescheduled.

NCAA Director of Public Affairs and Consumer Protection Michael Achimugu said the disruption resulted from the ripple effect of operational problems experienced by the airline the previous night.

Following its findings, the aviation regulator directed Air Peace to compensate affected passengers in accordance with Part 19 of the NCAA Regulations 2023.

Effiong Calls for Stronger Passenger Protection

Reacting to Air Peace’s compensation offer, Effiong acknowledged the gesture but maintained that broader concerns about the airline’s service delivery remained unresolved.

“This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said.

Effiong also commended Achimugu and the NCAA for their response to the complaint but called for stronger regulations to protect passengers across Nigeria’s aviation industry.

“While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” he said.

The development brings a compensation component to the dispute that began with the September 21 flight disruption, while also renewing attention on passenger rights, airline communication and regulatory enforcement within Nigeria’s domestic aviation industry.