Bolt Hosts First-Ever Passenger Safety Forum in Lagos

Ride-hailing giant Bolt has launched a direct safety dialogue with passengers in Nigeria, holding its first-ever Passenger Safety Meet & Greet in Lagos to address safety concerns and boost trust in the nation’s mobility sector.

The landmark event—the first of its kind globally for Bolt—brought together passengers, drivers, regulators, Bolt Business clients, media, lifestyle influencers, and the company’s team for open, unscripted conversations on safety and service quality.

Discussions covered data privacy, rider verification, fare disputes, and air-conditioning use in the Economy category. Some passengers raised concerns about drivers taking screenshots of personal details within the app, urging Bolt to implement stronger privacy protections similar to banking security standards.

Keynote speaker, Engr. Adebayo Olusoji, Director of Public Transport Commuter Services, stressed the importance of collaboration between operators, regulators, and users, noting that education, policy enforcement, and community engagement were crucial for safer urban mobility.

Bolt showcased its safety features, including trip sharing, audio trip recording, rider and driver verification, an emergency assist button, in-trip insurance, and 24/7 customer support. Head of Regulatory and Policy, Weyinmi Aghadiuno, said the initiative placed people at the heart of the safety conversation.

“This isn’t just about enforcing platform rules; it’s about co-creating solutions based on real experiences. When we listen, learn, and act together, we can create a more respectful and secure ride-hailing experience for all,” she said.

The session also featured role-play exercises where drivers and passengers acted out common points of tension—such as payment disputes and service expectations—prompting discussions on empathy, respect, and communication.

Bolt says the Lagos event marks the beginning of a nationwide engagement programme aimed at creating a people-first, inclusive, and responsive ride-hailing ecosystem in Nigeria.